Wedgwood: A Potted Story of a Missing Online Order | consumer affairs

It seems a little trivial compared to everything going on in the world, but I’m very frustrated with Wedgwood.

On December 2, I ordered a number of things from the pottery company’s website. While the other items arrived, a pot of £51 did not arrive, and all my attempts to get it since have failed.

Having missed Christmas, I was told it would come at the end of February, but it didn’t. I have since learned that it was never in stock.

Is there any chance you can find out what’s going on and get my money (or the pot) back?

A B, Wolverhampton

Wedgwood attributed your experience to a computer problem. It says you should have received an email on Dec 22 canceling the order, but it was not sent.

The company apologized and explained that you weren’t charged. He claims your experience was not up to his normal standards.

To make amends, they’ve offered to ship you a larger version of the same jar, for the same price, with free shipping.

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