Australia Post launches massive online auction amid long delays, sparking outrage on Facebook
Australia Post launches massive auction of undelivered items including TVs, beer cartons and drones, sparking outrage from customers STILL waiting for their packages
- Australia Post customers furious at online auction of undelivered goods
- Packages that were lost or undelivered were put up for auction WA
- Customers outraged after widespread delivery delays during Covid
- Australia Post assured customers that parcel delivery was always the top priority
An Australia Post online auction for undelivered items has outraged customers as the country’s postal service faces backlash over widespread delivery delays.
Australia Post has come under fire for advertising an online auction for goods not delivered to Western Australia while buyers are still waiting for packages.
TVs, game consoles, drones, and first aid kits are just a few of the things to put under the hammer.
Australia Post customers who waited for packages for weeks were outraged after an online auction for undelivered goods was announced online in Western Australia
The auction put up for sale items such as televisions, drones and game consoles, with all proceeds going to charity
Despite the regular auctions for lost items, the recent Australia Post sale reached disgruntled customers on Facebook.
“Maybe they should just deliver the packages. I don’t know how many times in the past two months they said we didn’t have your package and then it was delivered that week, ”one Facebook user wrote.
“It is totally unacceptable. Most of these items were lost by AP and now they are trying to sell them back to us. What a shame, ”commented another.
“Ah …. so this is what is happening …. Australia Post ‘loses’ heaps of packages and then miraculously ‘finds’ them for auction,” added a third.
“They’ll probably lose it posting for you,” one person joked.
Australia Post has received growing criticism for widespread delays as it tries to keep up with demand during the Covid-19 pandemic.
Last month, a shocking photo emerged showing an Australia Post warehouse with an immense number of packages awaiting delivery.
A ‘terrifying’ image (pictured) of the interior of an Australian Post warehouse has surfaced online, showing the shocking number of packages the company processes each day
The image was taken inside Australia Post’s Sunshine West distribution warehouse in Melbourne.
The mountain of packages comes after more Australians were forced to turn to online shopping during the lockdown.
Border restrictions due to the Covid-19 pandemic have also exacerbated delivery problems.
The Postal Service maintained its first priority is to ensure that all packages reach customers, with items marked undeliverable due to an incorrect sender and recipient address.
“If an item cannot be delivered due to incorrect addressing and cannot be returned to sender, it is sent to a Mail Redistribution Center (MRC),” Australia Post told Daily Mail Australia .
Australia Post chief business officer Michelle Skehan said the company was struggling to find solutions to deal with the backlog of parcels, hiring more than 1,000 new employees in Victoria alone and delivering on weekends.
“At the MRC, the object will be opened, cataloged and stored for two months. This catalog is accessible by our contact center team who will use it to reunite customers with their missing mail.
“If the two-month retention period expires and the item has not been claimed, all identifying marks are removed and the item will be auctioned and 100% of the proceeds will go to charity.”
The Postal Service added in rare circumstances a customer may recognize a lost item listed in an auction and, if so, is encouraged to contact them.
“Our national customer contact center will work with the customer and if proof or ownership can be established, the item is removed from the auction and returned. “
Australia Post has suspended deliveries to e-commerce retailers from Friday October 1 to Wednesday October 6 in order to safely catch up with the large backlog of orders they have